Inside Sales Representative - Manufacturing

About the position

Inside Sales Representatives are responsible for meeting a high level of customer satisfaction and knowledge within the customer-assigned markets. You will develop strong relationships with customers and connect with key business executives and stakeholders. You will be a liaison between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs, and improve the entire customer experience.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all-inclusive and may be expanded from time to time to include other duties and responsibilities, as management may deem necessary. 

• Comply with all safety and health guidelines, quality standard practices/procedures, and housekeeping standards

• Provide world-class customer support by identifying issues, devising solutions, and accepting ownership of the results

• Build long-term and mutually beneficial relationships with existing and new customers at all levels of the assigned customer’s organizations

• Develop and maintain an in-depth knowledge of the assigned customers, market challenges, behaviors, market trends, and opportunities

• Coordinate the involvement of company personnel, including support, service, and management resources in order to meet customer performance metrics and customers’ expectations

• Conduct regular off- or on-site business review meetings with customers

• Communicate the progress of monthly/quarterly customer initiatives to internal and external stakeholders

• Proactively lead assigned customer planning and forecast processes

• Assist with high-severity requests or issue escalations as necessary

• Actively engage in customer negotiations, due diligence, strategy, and other business and customer development requirements

• Maintain consistent communication and timely follow-up with customers, and be available and responsive to their real-time needs

EDUCATION AND/OR EXPERIENCE:

This position requires at least an associate’s degree or a demonstrated educational or training path toward professional growth. Must possess good computer skills and be able to learn new skills as needed. Minimum 3-5 years of experience in large/strategic customer management.